Careers

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Learn and Grow

At Hemogenomics, we provide a thriving environment for talented individuals who are passionate about healthcare technology. So if you’re up for a great learning experience and career growth; check out the spots we have open.

Openings
Application Specialist
Education

DMLT/Graduate/
Postgraduate (Life Science)

Experience

0 to 3 years

Reports to

Senior Application Specialist

Role Summary

Responsible for application support and supervision of labs

Key Responsibilities
  • On-field customer application support and assay troubleshooting
  • Conduct on-site application training and support as needed
  • Laboratory testing, conducting demonstrations, etc.
  • Preventive maintenance and quality control testing on site
  • Lab inventory management, data collection, and compilation of results
  • Technical troubleshooting
  • Routine lab operations
  • Any other additional responsibility as per business requirement
Key Skills
  • Excellent communication skills
  • Strong organizational, interpersonal, and critical thinking skills
  • Sound working knowledge of operations
  • Customer service orientation
  • Willingness to travel extensively
External Interactions

Clients, partners, vendors, third party agents, government bodies, and auditors

Area Sales Manager
Education

Graduate/Postgraduate (Biosciences/Life Science)

Experience

More than 5 years

Reports to

Regional Sales Manager/National Sales Manager

Location

 Delhi

Role Summary

Responsible for achieving and exceeding revenue targets, acquiring key client accounts, and managing client relationships

Key Responsibilities
  • Complete responsibility of sales for Delhi, NCR, and nearby major cities
  • Map the market, understand client needs, and develop the revenue pipeline in alignment with the business development strategy
  • Responsible for developing strategies, identifying new business opportunities, and capitalizing on the same
  • Negotiate and close contracts/agreements with clients, in alignment with Hemogenomics’ commercial and pricing policy
  • Establish Hemogenomics as a preferred diagnostics partner, farming existing client relationships and ensuring growth in client revenues YoY
  • Ensure all client, prospects, sales pipeline, and industry data are accurately entered and managed within the company’s CRM/ERP and required sales reports are submitted in a timely and accurate manner
  • Monitoring of and accountable for the performance of the sales team by establishing a system of reports and consistent communications through sales reports, cyclical sales meetings, and sales review
  • Mentor and coach the team based on analysis of their sales activity trends and help them achieve the sales targets
  • Create awareness about Hemogenomics among the medical fraternity and various other key stakeholders
  • Manage and develop customer relationship, thereby ensuring sustained customer relation and complete customer satisfaction
  • Ensure retention of all key accounts of Hemogenomics
  • Responsible for cross-departmental collaboration across the organization in order to ensure smooth operations
Key Skills
  • Excellent communication skills
  • Strong organizational, interpersonal, and critical thinking skills
  • Sound working knowledge of sales planning and operations
  • Strong achievement focus and proven track record of exceeding high-value sales targets
  • Customer service orientation
  • Willingness to travel extensively
External Interactions

Clients, partners, vendors, third party agents, government bodies, and auditors

Area Service Manager
Education

B.Tech/B.E. in Electronics
or Biomedical

Experience

More than 4 years

Reports to

Manager – Technical Service

Location

  Delhi

Role Summary

Responsible for providing on-site service and support to customers, thereby ensuring effective timely resolution of technical issues and achieving complete customer satisfaction

Key Responsibilities
  • Perform as a frontline engineer and provide support for all client technical needs
  • Provide pre- and post-installation support and coordination to end users
  • Provide technical assistance and instruction to personnel regarding equipment operation and maintenance
  • End-to-end responsibility for instrument installation, calibration, inspection service, and preventive maintenance
  • Collect detailed information, perform thorough analysis and rely on experience and judgement to determine the most effective method of resolution
  • Manage escalated customer ticket in a timely and effective manner
  • Responsible for preparing and submitting service reports, preventive maintenance, and installation documents as per the stipulated SLA
  • Liaison with the QA team to resolve customer queries and issues
Key Skills
  • Excellent communication skills
  • Strong organizational, interpersonal, and critical thinking skills
  • Sound working knowledge of diagnostic instruments
  • Strong achievement focus and proven track record of service
  • Customer service orientation
  • Willingness to travel extensively
External Interactions

Clients, partners, vendors, third party agents, government bodies, and auditors

Technical Service Manager
Education

B.Tech/B.E. in Electronics or Biomedical

Experience

More than 8 years

Location

Delhi

Role Summary

Leading the service team in order to provide on-site service and support to customers, thereby ensuring effective timely resolution of technical issues and achieving complete customer satisfaction

Key Responsibilities
  • Provide primary technical service to end users including equipment installation, service, calibration, and preventive maintenance on site as well as off site
  • Lead the Hemogenomics Service Engineer Team including functional day-to-day field service of all team members
  • Responsible for instrument configuration management including incorporation of upgrades and tracking of the installation and de-installation of serialized parts
  • Provide technical training for company’s technical personnel and end users on new technical information
  • Ensure timely submission of all technical documents including installation reports and service reports
  • Responsible for registering all customer complaints and ensuring service within specified timeline
  • Responsible for keeping inventory of all spare parts, instruments, and tools
  • Timely indent of all required spare parts
  • Ensure completion of all services in accordance with GLP standards and guidelines, and in compliance with manufacturer’s guidelines
  • Liaison with the QA team to resolve customer queries and issues
Key Skills
  • Excellent communication skills
  • Strong organizational, interpersonal, and critical thinking skills
  • Sound working knowledge of diagnostic instruments
  • Leadership skills
  • Strong achievement focus and proven track record of service
  • Customer service orientation
  • Willingness to travel extensively
External Interactions

Clients, partners, vendors, third party agents, government bodies, and auditors